Rental Agreement & Terms

A 50% non-refundable deposit is required to reserve your event date and items.

Your date is not secured until this payment is completed.

This deposit is applied toward your total balance and is non-refundable under any circumstance, including cancellations, rescheduling conflicts, or changes in guest count.

The remaining 50% balance is due 24–48 hours before the event date.

If the balance is not paid by the due time:

• The booking may be canceled
• Items may be released to other customers
• The 50% deposit will be forfeited

⚠️ For everyone's safety, we do not accept day-of-event payments.

A valid credit or debit card must remain on file for:

• Damage
• Excessive cleaning
• Missing items
• Replacement of broken or lost equipment
• Late pickup fees (if applicable)

Your card will only be charged if an issue occurs, and you will receive photo evidence and a breakdown of charges if applicable.

Customers are responsible for all rental items from the moment they are delivered until they are picked up.

Fees may apply if items are returned:

• Damaged or broken
• Missing pieces
• Heavily scratched
• Wet or stained
• Covered in food, gum, glitter, paint, or liquids
• Not used safely or as intended

For cash bookings, the full payment is required upfront before your booking is confirmed.

Your booking is not held or confirmed until full cash payment has been received in person.

⚠️ We do not accept day-of-event payments for cash bookings. Payment must be made before the event date.

All deposits are non-refundable.

Any cancellation must be made at least 7 days before the event date.

The deposit will not be refunded, but it may be used as a credit toward one rescheduled date, as long as the new date is available.

Cancellations made within 7 days of the event are not permitted, and the deposit will be forfeited.

If a customer wishes to reschedule within 7 days of the event, a new deposit may be required, depending on availability.

If your rental is outdoors, it is your responsibility to ensure:

• A dry, safe, covered setup area
• No rain, mud, standing water, or harsh winds
• Hard surfaces or clean grass where allowed

We cannot set up soft play or certain equipment on wet surfaces, gravel, mud, or uneven ground.

If unsafe weather prevents setup, you may reschedule to another available date, but deposits remain non-refundable.

Customers must ensure:

• Someone 18+ is present during delivery
• Immediate access to the setup area
• Driveway, gates, or paths are clear
• Pets are secured

If the area is not ready, setup may be delayed or refused.

Pickup must occur at the scheduled time. Late pickups or waiting time may incur additional fees.

By booking, you agree to:

• Supervise children at all times on soft play
• Not allow food, drinks, gum, pets, or sharp objects on soft play
• Not move equipment once set up
• Keep all items under shade when possible
• Prevent theft, vandalism, or damage